ZORO MISR
  • Located at, 179 Saidi Ahmed street ,
    Bordj Elkiffan , Algiers – Algeria
    P. O. Box 16031
  • +20 114 024 0237Give us a call
  • INFO@CHARMVOYAGE.COM24*7 Support

Terms & Conditions

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Domestic Tours | Booking Terms & Conditions
BROCHURE/EMAIL/DOCUMENT/ITI NERARY INFORMATION
  • All information given in brochure/email or by any other document about the itinerary is based on the information available at the time of publication. ZORO MISR reserves the right to change any information contained in the brochure/email or by any other document before or after booking the domestic tour due reasons beyond ZORO MISR’s control.
  • In case ZORO MISR becomes aware of any change in the brochure details due to reasons beyond ZORO MISR’s reasonable control before the departure for the domestic tour, ZORO MISR will take all reasonable steps to notify the client of the change before the departure for domestic tour. In the event of ZORO MISR becoming aware of the changes post the departure to the domestic tour, in such a situation ZORO MISR’s agent or tour guide will take reasonable steps to inform the client about the change at the contact details provided at the time of booking. ZORO MISR shall not be liable for any change made in the brochure due to reasons beyond its control.
  • In the event of any change made in the itinerary by ZORO MISR in any fixed departure bookings, except for reasons beyond its reasonable control, ZORO MISR will bear the cost of such change.
  • Some specific terms and conditions are mentioned against the respective domestic tour itinerary in the brochure/website. Those terms and conditions shall also form part of these booking terms and conditions.
MEALS AND SPECIAL REQUESTS
  • The menus are pre-set menus for meals on the domestic tour. The nature of meals is clearly indicated in the brochure. ZORO MISR would not entertain a request for a special meal nor guarantees a special diet to the client except to the extent mentioned in the brochure/email or by any other document.
  • ZORO MISR reserves the right to change the menu if circumstances necessitate such a change. In the event the Client is not able to avail the meals in menu for any reason attributable to the Client, then no claim can be made for the meal so unutilized against ZORO MISR.
  • ZORO MISR entertains the requests for special meals/room allocations only when the Client gives such requests in writing. ZORO MISR would take all necessary steps to ensure that these special requests are honored. However, in the event such special requests are not honored, ZORO MISR would not be liable for any claim in this regard by the client.
  • Client shall be responsible to bear the additional charges of any special meal if purchased by the Client. In no event where the Client fails to avail the meal due to fault of ZORO MISR, ZORO MISR’s entire liability will exceed more than the proportionate amount the Client had paid to ZORO MISR for such meal while booking the domestic tour.
HOTEL
  • ZORO MISR takes all reasonable steps at the time of selecting the hotels that form part of the domestic tour. The selection is based on strong internal assessment of the respective hotels and the hotels selected are usually the best in the respective categories.
  • ZORO MISR selects hotels approved by FHRA and the star category is based on FHRA classification. No claim with regard to the star category of the hotel shall be entertained by ZORO MISR after booking.
  • ZORO MISR would not be held liable or to make good any inconvenience or discomfort caused to the Client due to but not limited to the insufficient services provided at the hotel. ZORO MISR acts as an agent between the Client and the hotel and would under no circumstances be held responsible for inadequate services provided by the hotel.
  • The client would be liable to make good any damage(s) caused by any act of the client (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be as determined by the concerned hotel. ZORO MISR would not in any way intervene in the same.
  • No request for the change of hotel shall be entertained. If Client wishes to upgrade the hotel or change the hotel on his own, Client agrees to bear the charges incurred for the change in the hotel and cannot claim it from ZORO MISR.
ITINERARY
  • The domestic tour price is subject to increase without any notice if this rate substantially changes prior to departure and before a booking is confirmed the client would be required to pay such increase in the tour cost before the departure/booking confirmation.
  • ZORO MISR takes all reasonable steps at the time of finalizing the itinerary for the client to ensure that the itinerary is as per the convenience and comfort of the client. However, in the event of a change in the itinerary, ZORO MISR would inform the client accordingly before the departure of the client on the domestic tour. Information shall be provided at the contact details provided by the Client at the time of booking. ZORO MISR takes no responsibility for any claims arising out of non-receipt of information if such contact no. is not reachable or email provided is not accessible or does not belong to the Client.
  • Further, in the event of a change, which is beyond the control of ZORO MISR, in the itinerary of the client post departure to domestic tour, ZORO MISR shall inform the client accordingly as and when such a change occurs. ZORO MISR shall not be held responsible in any manner whatsoever for any loss that a client might suffer consequent to such a change.
  • ZORO MISR reserves the right to claim any additional expenses because of delays/changes in the itinerary, caused due to reasons beyond ZORO MISR’s control.
  • ZORO MISR reserves the right to amend, alter, vary or withdraw any particular departure; excursion advertised or substitute a hotel of similar class if deemed advisable or necessary without incurring any liability.
  • For the convenience of clients, ZORO MISR reserves the right to amend the itinerary. However, all the other services will remain the same.
  • In the event the client misses out on any activity on the domestic tour due to delay on his/her part, ZORO MISR would not be held liable to refund the money paid for the same or in any other manner whatsoever.
  • ZORO MISR does not promise any change in the itinerary at the request of client and same shall be subject to availability. For any change/alteration in the itinerary made at the request of client, client agrees to pay additional cost incurred due to such change.
VEHICLES / SITTING
  • On the domestic tours, air-conditioned/air-cool Vehicles are used for transfer purposes including local sightseeing. There are no seat numbers allocated and will be on first cum first serve basis.
  • PLEASE NOTE THAT AC WILL NOT WORK IN HIGH HILLS AND NO CLAIMS TO THIS REGARD SHALL BE ENTERTAINED.
  • In case the client is carrying any valuable personal effects, it is advisable not to leave them behind at the time of disembarking/leaving the coach. ZORO MISR will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the client.
  • Any damage caused to the vehicle during travel because of the actions of the client (willful/negligent), shall be payable by the client and ZORO MISR would in no manner whatsoever be liable for the same.
  • The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances.
  • Vehicle will be provided as per group size.
TIPPING
  • Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, Hotel Staff, Guides etc). This is however solely at the discretion of the client.
ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE
  • A child below 12 years of age who is booked on the domestic tour by paying the special rate without a bed will not be provided with a bed in the hotel, while on the domestic tour under any circumstances.
  • In case the client makes any changes in their accommodation while on the domestic tour, ZORO MISR shall not refund or pay compensation in any manner whatsoever. The client would also be liable to pay any additional sum that is required to be paid consequent to the previously mentioned changes made in the accommodation.
REGISTRATION
  • In case where the travel agent, through whom the clients have booked the domestic tour, signs the booking form for and on behalf of the client, it shall be deemed and construed that the client has duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the client.
  • ZORO MISR takes no liability for any promises made to the client by the travel agent authorized by the client to make bookings. All products and services are provided as per ZORO MISR brochures/email or any other document provided to the client at the time of booking the tour.
FORFEITURE OF DEPOSITS
  • ZORO MISR requires the client to pay nonrefundable interest free deposit at the time of booking for the tour along with the prescribed booking form duly completed for the domestic tour booked by the client.
  • In the event the client cancels the booking or on failure on the part of the client to adhere to the tour payment schedule as informed in the documentation check list or is unable to travel on the tour booked by the client due to any reason whatsoever, including medical ground or sickness, following cancellation charges or such charges as informed by ZORO MISR agent vide email would be levied. The cancellation charges, shared by the ZORO MISR agent will override the below charges. Except where the cancellation is due to death of one of the persons travelling on the tour, ZORO MISR shall refund the amount paid by the Client less the booking fee only in the case of Fixed Departure Bookings. The refund shall be subject to provision of adequate documents. When cancellation is made Charges Prior to 45 days or more Booking fees Between 44-31 days of departure 50% of tour cost Between 30-11 days of departure 75% of tour cost 10 days to date of departure 100% In case of no show 100%
  • Client acknowledges that such charges are just and fair and are deducted towards expenses ZORO MISR incurs towards making bookings at the request of the Client and consequent cancellation or nontravel by the client.
INCLUSION IN TOUR PRICE
  • Accommodation at the hotels mentioned or similar.
  • Meals, Coach Tours, transfers, entrance fees, sightseeing and surface transportation as mentioned in the itinerary.
EXCLUSION IN TOUR PRICE
  • Government service taxes.
  • Porterage at hotels, airport and railway station, tips, insurance, laundry, wines, telephone charges and all items of personal nature and also food and drinks not forming a part of the group menus.
  • Anything not specifically mentioned in "Tour Price Include" section
CANCELLATION OF ONE TOUR TO ANOTHER
  • A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.
REFUNDS
  • Refunds if any for amendments and / or cancellation will be paid directly to the client for booking made directly with ZORO MISR.
  • For booking routed through our Preferred Sales Agent (PSA) or Travel agent of the client, the refunds will be routed through them.
  • Refund will be processed within 30 working days from the date of cancellation. No interest charges shall be payable on the amount.
  • ZORO MISR shall not liable where the delay in refund is due to reasons beyond ZORO MISR’s reasonable control
  • There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc).
SCOPE OF ACTIVITY
  • ZORO MISR is engaged in the business of travel and holiday organizer and does not control or operate any airline, neither do own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or service mentioned in this Brochure.
  • ZORO MISR shall not be responsible for any delay, improper services provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, coach owners /coach operators /tour operators who are the ZORO MISR's independent contractors.
  • ZORO MISR shall not be responsible for any delay or deficiency in services provided by agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travelers, co-passengers which may result in injury, damage to the life/limb or property of the Client or interfere with enjoying or availing the services to be provided on the domestic tour.
CONDITIONS OF PASSAGE
  • The aforesaid conditions are applicable to every Client of ZORO MISR who books an domestic tour.
  • In the event of a client booking through ZORO MISR a Tour or Tour Arrangement of any other Tour Operators etc. the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to above mentioned “Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and ZORO MISR.
TOUR GUIDE
  • Tour manager/ escort accompanying the tour will be provided.
  • Clients must abide by the instructions of the Tour Manager.
  • ZORO MISR shall not be liable for any loss or delay caused to the Client due to non-abiding of the Tour Manager instructions by the Client.
  • This service is only available for fixed departure bookings.
HEALTH AND INSURANCE
  • It shall be the duty of the client to inform ZORO MISR in case the client has any medical history that may affect his ability to enjoy and pursue fully the domestic tour and wherein the interest of the group or any member thereof is prejudicially affected.
  • ZORO MISR reserves the right to ask the client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, ZORO MISR shall not be liable to provide any assistance or refund the money.
  • The tour cost does not include the costs towards the insurance premium. Hence, it is advisable that the clients get insurance cover at their own costs.
CONDITIONS OF TRAVEL
  • The client will have to strictly follow the Tour Program. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of ZORO MISR at the appointed place, date and time.
  • In case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.
  • If a client avails pre - tour services or part thereof, or the air tickets (if booked under the offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre - tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pretour or main tour services.
  • ZORO MISR reserves the right to withdraw tour membership of any client whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and ZORO MISR shall be under no liability to any such person.
  • The immunities provided under this contract shall be available to ZORO MISR's employees, directors, managers, including, Employees and Agents but not to the Independent Contractors selected by ZORO MISR.
  • Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of ZORO MISR arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.
  • It is a condition of Booking that the client takes out a Holiday Insurance. – Client may procure travel insurance (optional) at their own cost. ZORO MISR will not provide any assistance in obtaining any travel insurance.
  • The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. ZORO MISR reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure.
  • If no suit/action is brought against ZORO MISR within 15 days of the last day of the domestic tour, ZORO MISR shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have Relinquished/abandoned all his rights under or arising from this Contract.
  • If the client books with a travel agent and such booking with that agent includes, but is not limited to ZORO MISR arrangements, the contract is with clients' travel agent and ZORO MISR is a supplier to clients' travel agent.
  • In case of publication of any travel scheme offering any discount or benefit by ZORO MISR, ZORO MISR shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.
LIABILITY
  • A. In the event of ZORO MISR exercising its rights to amend or alter any Tour or holiday advertised in their Brochure/ itinerary after such Tour or Holiday has been booked, the Client shall have the right:
    • To continue with the Tour or holiday as amended or altered or to accept any alternative Tour or holiday, which ZORO MISR may offer.
    • In either of these above cases the Client shall neither be entitled to nor ZORO MISR be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund. In the event that ZORO MISR is unable to conduct a particular Tour, ZORO MISR shall at its own discretion, refund the amount of the cost of the said Tour to the Client (after deducting the actual expenses incurred by ZORO MISR on clients' booking and on other overheads as applicable from case to case) without any interest on the same. The client will not be entitled to make any grievance thereafter in respect of the same.
  • ZORO MISR shall, in no circumstances whatsoever be liable to the client or any person traveling with him for:
    • Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused.
    • Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused.
    • The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.
    • Loss of baggage by the airlines / coach / train.
    • Overbooking of seats by the airline.
    • Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route.
  • If in the event that the Client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold ZORO MISR responsible for the same and no claim whatsoever can be made by the Client against ZORO MISR for refund or compensation.
  • ZORO MISR shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of ZORO MISR (Force Majeure / Vis Majeure).
  • While enjoying the services provided by ZORO MISR, if any client’s acts or omission results in damage or loss to ZORO MISR’s vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors’ staff), the client shall be liable and agrees to indemnify and hold harmless ZORO MISR its directors, officers or such vendor from and against such claims.
DISCLAIMER:
  • The Client agrees and acknowledges that they consent to participate in the excursion activities (boat rides, ferry rides, snorkeling etc. which is included in the tour) without any obligation from the ZORO MISR . Client confirms that he/she is medically fit to participate in all activities involved in excursion activities & fully accept his/her personal responsibility of his/her safety.
  • ZORO MISR shall not be liable for any physical injury or loss of life caused to the Client due to such participation.4
LAW & JURISDICTION:
  • For all complaints, suits, claims or disputes of whatsoever nature relating to any products including Tours by ZORO MISR and third party products and tours, the courts and tribunals in Located at, 179 Saidi Ahmed street , Bordj Elkiffan , Algiers – Algeria P. O. Box 16031 alone shall have exclusive jurisdiction.
  • User Terms and Conditions and Privacy Policy on ZORO MISR’s website zoromisrb2c.technoheaven.com is applicable in addition to above terms.

Privacy Policy – ZORO MISR

Introduction:
  • ZORO MISR (hereinafter “ZORO MISR”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.
  • This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by ZORO MISR and its subsidiaries and affiliates.
  • This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by ZORO MISR through any of ZORO MISR’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
  • For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean ZORO MISR. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
  • By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
  • This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of ZORO MISR’s business partners, advertisers, sponsors or other sites to which ZORO MISR provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
  • This Privacy Policy is an integral part of your User Agreement with ZORO MISR and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.
TYPE OF INFORMATION (WE COLLECT)
  • The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
  • "Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
  • Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
  • Other information: We many also collect some other information and documents including but not limited to:
    • Transactional history (other than banking details) about your e-commerce activities, buying behavior.
    • Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
    • Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
    • Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
    • Information pertaining any other traveler(s) for who you make a booking through your registered ZORO MISR account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
    • If you request ZORO MISR to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
HOW WE USE YOUR PERSONAL INFORMATION:
  • The Personal Information collected maybe used in the following manner:
  • While making a booking
  • While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.
We may also use your Personal Information for several reasons including but not limited to:
  • confirm your reservations with respective service providers;
  • keep you informed of the transaction status;
  • send booking confirmations either via sms or Whatsapp or any other messaging service;
  • send any updates or changes to your booking(s);
  • allow our customer service to contact you, if necessary;
  • customize the content of our website, mobile site and mobile app;
  • request for reviews of products or services or any other improvements;
  • send verification message(s) or email(s);
  • validate/authenticate your account and to prevent any misuse or abuse.
  • contact you on your birthday/anniversary to offer a special gift or offer.
Surveys:
  • We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
  • Marketing Promotions, Research and Programs:
  • Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. ZORO MISR frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new ZORO MISR services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.
  • In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
  • From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.
  • ZORO MISR may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, ZORO MISR may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
  • ZORO MISR will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
  • Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
COOKIES AND SESSION DATA:
Cookies
  • ZORO MISR uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. ZORO MISR’s use of cookies is similar to that of any other reputable online companies.
  • Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.
  • A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
  • Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. ZORO MISR supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking ZORO MISR cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data:
  • Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED:
Service Providers and suppliers:
  • Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with ZORO MISR you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that ZORO MISR does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of ZORO MISR as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
  • ZORO MISR does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
COMPANIES IN THE SAME GROUP:
  • In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities.
  • If the assets of ZORO MISR are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
  • We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for ZORO MISR customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.
  • ZORO MISR may share your Personal Information to third party that ZORO MISR may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
  • We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.
  • Occasionally, ZORO MISR will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
DISCLOSURE OF INFORMATION
  • In addition to the circumstances described above, ZORO MISR may disclose User's Personal Information if required to do so:
    • by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
    • to conduct our business;
    • for regulatory, internal compliance and audit exercise(s)
    • to secure our systems; or
    • to enforce or protect our rights or properties of ZORO MISR or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
  • Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
USER GENERATED CONTENT
  • ZORO MISR provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by ZORO MISR or post answers to questions raised by other users. ZORO MISR may also hire a third party to contact you and gather feedback about your recent booking with ZORO MISR. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.
  • The UGC that ZORO MISR collects may be of the following kinds:
    • Review and Ratings
    • Question and Answers
    • Crowd Source Data Collection (poll questions).
  • Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.
HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
  • You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new ZORO MISR services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
  • All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
  • You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to _________________
YOUR RIGHTS QUA PERSONAL INFORMATION
  • You may access your Personal Information from your user account with ZORO MISR. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to __________________
ELIGIBILITY TO TRANSACT WITH ZORO MISR
  • You must atleast 18 years of age to transact directly with ZORO MISR and also to consent to the processing of your personal data.
CHANGES TO THE PRIVACY POLICY
  • We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
  • You may always submit concerns regarding this Privacy Policy via email to us at _______________ . ZORO MISR shall endeavor to respond to all reasonable concerns and inquires.

Payment Options

Choose from one of our quick and convenient payment options, and our team will ensure that the whole procedure is undertaken in the safest manner possible.

  • Credit card
  • Bank guarantee
  • Internet Banking
  • Cash deposit
  • Bank transfer

We also offer following payment choices for our clients.

  • Floating Cash Deposit: This requires clients to maintain a certain amount of money as floating deposit, as agreed by both parties. As soon as the client makes a reservation, this is deducted from the deposit amount. But reservations will not be allowed or even cancelled, if the deposit fund is low or insufficient.
  • Credit Line: Clients can secure a confirmed booking of tours and services with an established credit line. In order to be assigned with a credit line, it’s vital for the clients to abide by the provisions and standards set by ZORO MISR , besides maintaining a floating deposit or a bank guarantee from a reputable financial institution.

ZORO MISR provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

Cash AgentCredit Agent
No credit limit is assigned Will be assigned a credit limit
No floating deposit is required A floating deposit is required
Not able to issue voucher until payment is madeVoucher can be issued soon after the confirmation of booking
Reservation can be made with a live credit card & Debit CardReservation can be made with a credit limit assigned
Need to make payment though Credit and Debit card prior to the cancellation deadlineCredit amounts will be adjusted based against Credit limits & ZORO MISR ’s payment / invoice rules
Can directly voucher the booking once the payment done by credit and debit cardCan voucher the booking instantly through Credit Limits
Can make bookings within Cancellation periodCan make bookings within Cancellation period
Cannot Confirm the booking can only VoucherCan Confirm the Booking without vouchering
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